REFUND POLICY
At Stoddard Cattle Company, we take pride in the quality of our products, and your satisfaction is important to us. Please read our refund policy carefully before making any purchases.
1. Handmade Spurs All sales of our handmade spurs are final. Due to the custom and handcrafted nature of these items, we do not offer refunds, exchanges, or returns for spurs unless there is a defect in the product.
If you believe your spurs have a manufacturing defect, please contact us within 7 days of receiving your order. We will review your claim and, if applicable, offer a replacement or repair.
2. Hats, Shirts, and Merchandise We offer refunds or exchanges for hats, shirts, and other merchandise under the following conditions:
The item must have a manufacturing defect (such as misprints, stitching errors, or damage during shipping).
You must notify us of the defect within 7 days of receiving your order.
Items must be unused and in their original condition to qualify for a refund or exchange.
3. Process for Defective Products If you receive a defective item, please follow these steps:
Contact us at John@StoddardCattleCompany.com within 7 days of receiving the product with a description of the defect and photos for verification.
We will provide instructions on how to return the defective item or, if necessary, issue a prepaid return label.
Once we receive and inspect the item, we will process your exchange, repair, or refund within 7-10 business days.
4. Non-Returnable/Non-Refundable Items
Custom orders (including handmade spurs) cannot be returned or refunded.
Items that show signs of wear or misuse are not eligible for refunds or exchanges.
5. Shipping Costs
For defective items, we will cover the cost of return shipping.
For exchanges or refunds that do not involve defects, return shipping costs are the responsibility of the customer.
6. Contact Information For any questions or concerns regarding our refund policy, please contact us at: